At Motique Accessories our customers satisfaction is of utmost importance. We strive to fill your order as quick as possible. Orders will be shipped within one business day of order. Once shipped, you will receive a shipping confirmation email. In addition we provide tracking on all standard USA orders via email to track your order status.
We ship via USPS and offer a number of shipping options at low flat rates for your convenience.
Orders within the USA
First Class Mail - $3.99 - You should receive your order within 2-5 business days.
Priority Mail - $8.99 - You should receive your order within 2-4 business days.
Express Mail - $19.99 - You should receive your order within 1-2 days. In addition, Express Mail automatically includes proof of delivery and a maximum of $100 insurance.
We offer free shipping on all orders over $75
Orders within Canada
Priority Mail - $14.99. You should receive your order within 5-10 business days.
Free Shipping to Canada on all orders over $100 (via first class mail).
International ShippingFirst Class Mail- $15.99. You should receive your order within 6-12 business days.
PLEASE NOTE: U.S. Postal Regulations require us to include a phone number on the customs declaration form for all international packages. Please provide us with a phone number so that we can ship your package.
Please note that unforeseen circumstances at the post office may delay delivery of your package. Such circumstances are beyond our control. We do not process any orders on Friday, Saturday, or on any Jewish holidays including the intermediate days of Passover and Sukkot (Festival of Tabernacles). All orders made on these days will not be processed until the conclusion of the holiday. We thank you for your understanding.
Returns & Replacements
At Motique Accessories we do our utmost to carry only quality merchandise, and therefore test all merchandise to ensure it meets our high quality standards.
If for some reason you are not fully satisfied with the items you have received, you can return them to us. Items must be in their unworn, original condition.
How to initiate a return
Email us at email@example.com. Please include your invoice number and the items you wish to return. Once approved, you will be sent an email with an RMA number to be sent back with your return.
For a full refund to your method of payment the return must be initiated within 14 days of placing the order. Returns initiated between 14 and 30 days will be given a store credit. We cannot accept returns after 30 days.
Please send all items and a copy of your invoice to:
Returns at firstname.lastname@example.org
1955 Swarthmore Avenue, Unit 2
Lakewood, NJ 08701
We are unable refund shipping costs. Similarly we are unable to cover the cost of the return shipping. When placing an order that qualifies for free shipping if you return all or part of the order and the total bought no longer qualifies for free shipping, we will refund the merchandise amount less standard shipping charges. Please understand that for obvious reasons we are only able to issue refunds after we have received the returns.
We do not accept returns on sale items discounted more than 25%